Hosting

Shared Hosting

fiennes.org will host your InForm website for £20 per month. This includes:

  • 10G of disk space for uploaded assets, code libraries and database
  • unlimited network bandwidth
  • daily offsite backups held for 1 week, and then weekly offsite backups, with backups held for 1 month. These are entire server backups and are intended to cope with catastrophic server failure. If you wished to rollback to an earlier version of an individual site due to operator error then this is possible, but would require a fee of 1h to extract and restore the data.
  • hosting of a beta copy of your site if required to use for testing and signing off new features. Any storage space used by the copy would contribute towards the total disk space. Disk space overages caused by temporary beta-sites would be charged on a monthly basis at £1/G, and would be cleared when the beta site is no longer needed.

We have a reduced rate of £10 per month for people that fall into one of the following categories:

  • registered charities
  • self-employed individuals
  • music groups

The reduced hosting package is identical to the full package aside from a reduced disk space from 10G to 5G.

Hosting is billed quarterly in advance. Any increases in disk space requirements are calculated on the size of the website at the end of the quarter. If you require larger disk space requirements than the above then we offer upgrades in 5G increments priced at £1/G/month.

Application Maintenance

Our hosting packages do not include any work done on the website itself. Any support, bug fixes, functionality extensions will be billed at an hourly rate of £42/h billed at the end of each calendar month.

fiennes.org will track all maintenance requests in redmine issue tracking software and will make available a running overview of time used per item on a monthly basis.

If clients wish to prebook regular monthly maintenance then this is possible in 4 hour blocks per month for a minimum period of 1 quarter. These would be billed at £38/h at the end of each month regardless of whether the hours had been filled or not. Any maintenance over the prebooked amount would be billed at £42/h.

Dedicated Hosting

While we make every effort to keep data from different clients completed segregated on shared hosting, there may be clients who prefer to know that their website and database is on a different machine to other parties. fiennes.org therefore offers the ability to deploy one or more sites that a client runs on a dedicated digital ocean droplet. The costs for this would be:-

  • the cost of the digital ocean droplet and backup policy, passed on at cost. See https://www.digitalocean.com/pricing/droplets
  • ongoing monitoring and system maintenance for the droplet billed at £50 / month.
  • any website maintenance or reconfiguration billed out at £42 / hour / month.
  • no costs for disk space. If the droplet runs out of disk space then we can upgrade it to a larger droplet or extend it with block storage. There will be a cost from digital ocean for this, but it will be considerably lower than paying for space on shared hosting.
  • your backups will be just for your data alone as this would be your server. This means that we can trivially roll back the entire server to a particular date, or we can spin up another server from a backup for comparisons.

As an example using Digital Ocean pricing in Jan 2025, some monthly package costs with daily backups and admin would be would be:-

  • Basic Premium Intel with 2 Gib RAM, 2 vCPUs, 90 GiB SSD, daily backups: £80 / m
  • Basic Premium Intel with 4 Gib RAM, 2 vCPUs, 120 GiB SSD, daily backups: £90 / m
  • Basic Premium Intel with 8 Gib RAM, 2 vCPUs, 160 GiB SSD, daily backups: £110 / m
  • Basic Premium Intel with 8 Gib RAM, 4 vCPUs, 240 GiB SSD, daily backups: £130 / m

Please contact us to talk about what would be the most appropriate droplet configuration if you would be considering moving to Dedicated Hosting.

We will also support the billing for the Digital Ocean assets being in the client’s name. They would have the contract with Digital Ocean and would get billed directly for resource usage. fiennes.org would have an administrative login to the server and would only bill for the £50/month system maintenance and any incurred application maintenance.

Termination

Hosting can be terminated given 1 calendar months notice. After this point fiennes.org will refund any unused money from prepaid hosting agreements.

If a client wishes to take a digital copy of the website along with database dumps, static binary assets and source code then this is possible. Time taken to prepare the copy would be billable as would support in setting up an external hosting package under the control of the client’s IT supplier.